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Concierge contacts

The Kew Concierge contact details are as follows: Please note:
During weekends, outside normal working hours and during patrols, the concierge is available on the mobile 07483 132130.

Please contact them in the first instance at all times (should there be no presence in the Apex).

The Concierge Team


Kew Riverside benefits from a full onsite management team providing concierge, estate management and maintenance services.

Kew Riverside Concierge team: Zak
Zakaria Aouni Hajaji
Head Concierge
Kew Riverside Concierge team: Yucel Bariskaner
Yucel Bariskaner
Dayshift Concierge

TBC
Nightshift Concierge
Kew Riverside Concierge team: Gary-Ray Kirungi
Ovidiu Miinea
Nightshift Concierge


The Concierge at Kew Riverside can help with things such as...

  • 48hr key holding
  • Small parcel - collection 72 hrs
  • Electricity meter readings for apartments

The Concierges are based in The Apex Leisure Centre 24 hrs a day / 7 days a week (including bank holidays & Christmas etc).

Whilst the Concierges do monitor CCTV cameras - they are not security guards. If you see suspicious behaviour please call the Police in the first instance.

For insurance reasons, concierges are not authorised to enter properties unless it’s an emergency.

For insurance reasons keys cannot be released without a valid up to date key holding form. Please note 48 hrs maximum.

Neighbourly Issues

Some things are really more neighbourly issues than the Concierge role covers - we would like to recommend that these are ideally best resolved between neighbours rather than contacting the Gate House...

  • Loud music
  • Cooking smells
  • Cigarette smoke
  • Use of bike racks
  • Inconsiderate parking
  • Soil etc... swept off balconies

Richmond Council operates a Weekend Neighbour Noise number: 07944 038 495. They also have special info packs on how to deal with noisy neighbours.

Kew Riverside Contact Information

Estate Office: Monday - Friday 8am-4pm
T: 0208 392 8800
F: 0208 878 0795
Development manager: Gerald.Bernard@firstport.co.uk

Concierge (24hrs): 0208 392 9404

FirstPort Customer services: 0333 321 4045
Email: Ryan Rudolph on Ryan.Rudolph@FirstPort.co.uk

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